Help & Support

Thank you! We will get back to you within the next working day.

Fast answers can be found in our FAQ, or you can use the form below to message us.
We aim to answer any question within one working day.

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Frequently Asked Questions
Where is my order?

You can track your order anytime here. We aim to get all orders to you within 3 working days. This can change depending on the shipping method you've chosen and the delivery location. If you have any questions regarding your order, contact us.

How can I return an item?

For standard orders, you may cancel or return your products at any time up until the later of 14 days after you receive the products or 28 days after we dispatch them for delivery to you. However, unless they are defective we cannot accept returns of custom products, or any products that have been washed or worn.

Returns of products delivered inside the UK are free of charge if you use the Freepost label included in the package.

If you've lost the Freepost Label, you can send it back to the address below. Just make sure to state your order number, reason for returning and what you'd like us to do with the return.

Hooke Hill
Isle of Wight
PO40 9BG

What size am I?

All of our products are standard UK high street sizes. All sizes are displayed on each product page, but if you need more info you can check out our sizing info page.

Can I change my delivery address?

Yes you can, as long as your order hasn't been dispatched yet. Please contact us as soon as possible to get this sorted. To track your order status, click here.

I've lost the returns form, can I still return an item?

Yes if you wish to exchange your garment for any reason, just send your original purchase back in perfect saleable condition using the instructions below. We will send out a replacement free of charge. Please make sure you've read and understood the returns policy at the bottom of this FAQ.


1. Make sure to include in the return: order number, return/exchange, reason for returning and if exchange state what you'd like this to be exchanged for. Please note, if you don’t provide this information it will take us significantly longer to process your return.

2. Send it back to us using the freepost address below. Please note, this is only valid in the UK.



Hooke Hill


Isle of Wight

PO40 9BG


UK returns generally take around 5 working days to return back to us, you'll receive an email updating you when we've received the order back.

We cannot offer returns or exchanges on custom products, unless defective. We cannot accept returns that have been washed or worn, unless defective. The right to cancel your order starts from the moment you place your order and does not end until 14 days after purchase or 28 days after dispatch.

Why don't you ship to my country?

We ship to hundreds of countries worldwide. In a very small number of cases where we are unable to ship to a country, it is normally due to the ability of our couriers or payment processing partners in that territory, or the availability of other services that we require to operate in that country effectively. The list of countries we ship to may change, and the general trend is towards increasing the number of countries that we ship to as the internet opens up new markets. We are unable to offer shipping to a country on a one-off basis, or change territories by request.

What material is your packaging?

Our packaging is made from paper. It is rip proof, splash proof, compostable and more importantly, it is plastic free.

How do I subscribe to the newsletter?

To subscribe to the newsletter, click here.

How do I unsubscribe from the newsletter?

We have an unsubscribe button located at the bottom of all of our newsletters, click that and you will be removed from our mailing list instantly.

Fast Delivery

Rapid Delivery

UK next working day, International 3-5 days

Easy Returns and Exchanges

Easy Returns

Quick instructions inside every package for returns

Certified Organic

Certified Organic

Made in a renewable energy powered factory

Company Number: 7071956 · VAT Number: 987 8365 41